Logiqc

Transforming Risk Management Software Through UX & Product Design

Product design
UX UIApp designDesign systemManagement software

Overview

Logiqc is a leading Australian SaaS provider specialising in risk management software for healthcare, governance, and compliance sectors. I was brought in to lead a full-scale UX and UI transformation, modernising the design system, user workflows, accessibility, and mobile experience.This project required deep collaboration with developers and stakeholders, with hands-on implementation of design details, ensuring seamless execution from concept to code.

Year

2016 & 2024- 2025

Case study sections

01. Product Design – Streamlining Workflows & Improving Usability
The Challenge

The Logiqc platform was powerful but inconsistent, with:

  • Outdated UI patterns and fragmented workflows.
  • Poor discoverability of features and difficult navigation.
  • A lack of design system, resulting in rework and inefficiencies.
  • Complex compliance-driven functionality that often confused users.

The challenge was to create a scalable design system and streamlined product experience that could support compliance-heavy workflows while still feeling intuitive and approachable.

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Design System & Accessibility – Standardizing the Experience

LOGIQC’s interface lacked visual consistency, with mismatched button styles, font sizes, and spacing. The primary brand colour — yellow — also posed accessibility issues, particularly when used for buttons due to poor contrast.

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Designed & Implemented a Brand-New Design System

  • Standardised UI components by defining consistent buttons, input fields, typography, and spacing for a cohesive experience.
  • Established scalable form components with uniform field layouts and validation patterns for improved usability across devices.
  • Enhanced column editing functionality to allow users to customise table views, enabling a more flexible, user-controlled experience.

Ensured Full Accessibility Compliance

  • Refined colour usage: designated navy as the primary button colour and reserved yellow for hover states and non-critical elements to meet contrast standards.
  • Improved keyboard navigation and focus states to ensure full functionality without a mouse.
  • Enabled screen reader support by providing clear labelling of all UI components.

Developer Collaboration & Hands-on Code Implementation

  • Collaborated closely with engineers, supplying detailed documentation and specifications for smooth handoff.
  • Contributed directly to the codebase to fine-tune UI components and bridge gaps between design and development.
2017 at Type and Pixel
Logic's software, pivotal in the medical-related risk management sector, was originally developer-driven. This approach resulted in a robust fundamental structure but lacked in user experience and interface design. Recognizing the need for a comprehensive overhaul, I embarked on a mission to enhance the software's user experience.
Understanding the user's needs was paramount. I engaged in deep collaboration with Logiqc's business owners to gather insights. This process involved analyzing user surveys to pinpoint areas of improvement and conducting phone interviews with customers to develop user personas and garner further product insights.
Our team undertook extensive workflow analysis during a series of workshops. The goal was to simplify the software's complexity by reassessing the existing user flow and conventions. This phase was crucial in shaping the new, streamlined workflow.
02. Native App – Bringing Risk Management to the Field

Field workers such as nurses and staff members needed a way to log information and incidents quickly while on the go. To support this, I designed the first version of a native mobile app, focused on enabling essential tasks outside the desktop environment.

Key features included:

  • Feedback & Incident Reporting — staff could lodge patient feedback, improvement suggestions, incident reports, or repair requests directly from their phone.
  • Document Access — mobile access to critical resources such as audit checklists ensured staff had what they needed in the field.
  • Mobile Audits — workflows like a doctor’s bag check could be completed directly within the app, making compliance tasks easier and more efficient.

This mobile-first approach ensured that staff weren’t tied to a desk, giving them a simple, reliable way to manage compliance and reporting in real time.

Designing for a mobile-first compliance app required balancing simplicity, speed, and clarity in high-pressure environments like hospitals and clinics. My key considerations included:

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Mobile-Friendly Navigation

I introduced a bottom navigation bar with clear, consistent icons for Home, Tasks, Documents, and Menu. At the centre, a large “+” action button opened options for lodging data (feedback, incidents, improvements, repair requests). This made the most common actions instantly accessible with a single tap.

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Audit Forms Optimised for Mobile

Audit workflows, such as doctor’s bag checks, were redesigned with clear fields and touch-friendly inputs so staff could complete them quickly on a phone without frustration.

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Document Access

The document view was structured for quick search and navigation, allowing users to easily find and open critical resources like checklists while in the field.

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Task Management

The task view initially focused on audits, showing staff which audits were overdue or pending. This section was designed to scale, with flexibility to accommodate future task types as the platform grows.

These design choices created an experience that felt intuitive and efficient for busy frontline workers, while also ensuring the app could evolve with future needs.

03 . Brand
In 2024, I led a pivotal brand redesign for LOGIQC, aiming to modernize their existing identity while preserving its core essence. The approach focused on simplicity and sophistication, employing a minimalist color palette, clean typography, and strategic use of white space. This redesign included a subtle yet impactful update to the logo, ensuring it resonated with the company's evolution and commitment to clarity and modernity. The updated brand identity was cohesively applied across various collaterals, reinforcing LOGIQC's stature as an innovator in the risk management software sector and significantly enhancing their market appeal.