Transforming Risk Management Software Through UX & Product Design

A redesign of Logiqc’s audit workflow to streamline how healthcare teams plan, conduct, and review audits — improving usability, accessibility, and scalability for compliance-heavy environments.

The Challenge

How can healthcare professionals plan, conduct, and review audits while working on the ground in hospitals and medical facilities — all within a single, easy-to-use platform?

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The goal was to simplify how users create recurring audits, capture data, and review outcomes through Logiqc — a compliance and quality management platform used across medical and corporate health organisations.

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The Problem

Audits already existed in Logiqc, but the inspection results were still captured in spreadsheets or Word documents. Field workers found it difficult to record data efficiently, and managers lacked visibility into real-time audit progress and outcomes across multiple inspections within an audit.

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User Journey

To understand the problem, I mapped out the complete user flow and identified who performs each part of the process:

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1. ‍Creating and Scheduling Audits
   
   Audits are typically created and scheduled by a Practice Manager or Clinical Governance Manager in larger healthcare organisations. In some cases, a Senior GP also takes responsibility for clinical quality and ensuring compliance with RACGP accreditation standards. These users plan the audits, define their recurrence (for example, monthly or quarterly), and ensure the right audit processes are assigned to the appropriate teams.
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2. Building the Audit Form.
   
   Once the audit has been scheduled, the next step is to create the audit form. This form outlines all the data points that need to be captured — including checklists, structured questions, and upload fields for supporting evidence such as photos or documents. The form serves as the framework for data collection, ensuring consistency and compliance across recurring audits.
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3. Conducting the Audit.
   
   ‍Staff working on the ground — such as nurses or administrative personnel — use the Logiqc mobile app to complete the audits. Through the app, they can view their assigned tasks, answer the relevant questions, and upload supporting data like photos directly from their phone or tablet. This mobile-first experience allows them to efficiently capture and submit information while working within fast-paced healthcare environments.
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4. Review and Action
   
   Once an audit is completed, it becomes available for review in Logiqc’s desktop platform. Managers or auditors can then analyse the data, identify non-conformances, and create action items where necessary. These actions are tracked and managed within the system until they are resolved — completing the audit cycle and ensuring accountability throughout the process.

Design Challenges

The existing system only offered a single view for creating, editing, actioning, and viewing audits. Not only just for audits but it was the same single view for every item in the system, incidents, contracts, documents, all had the same form view to communicate, edit and manage everything on an item. This made the experience cluttered, confusing, and difficult to scale as new features were introduced. It was unclear to users what actions they could take, as there was no clear information hierarchy or distinction between viewing and editing states. All information was displayed in form fields — aside from the audit ID and creation date — which made the interface hard to read and visually overwhelming.
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Overall, the layout lacked structure and direction, resulting in poor usability and a steep learning curve for staff within organisations using the platform. With such an unstructured foundation, it became impossible to add new information or functionality in a scalable way.

Unfortunately, I don’t have a full screenshot of the original interface — only this snippet from the top of the view:

My redesign focused on separating these functions into clear, purpose-built interfaces:

• A read/view mode for reviewing completed audits and taking actions.
• A create mode for setting up new audits and configuring recurrence.
• An edit mode for updating existing audits without confusion.

This structure aimed to bring clarity to users, reduced cognitive load, and make the system scalable for future enhancements.
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However, implementing this approach required significant infrastructure changes. I presented the design strategy to the CEO, demonstrating how the proposed structure would improve usability, reduce support overhead, and align with future product goals. The plan was approved, with development estimates scheduled for scoping.

Design Solutions

I delivered designs for each part of the auditing process, including:

To show how the improved UX model could scale, I rolled out the same view/edit pattern across other key areas of the platform.

This established consistent interaction models across items, reduced training overhead, and made Logiqc’s UI more predictable and maintainable.

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Field workers such as nurses and staff members needed a way to log information and incidents quickly while on the go. To support this, I designed the first version of a native mobile app, focused on enabling essential tasks outside the desktop environment.

Key features included:

• Feedback & Incident Reporting — staff could lodge patient feedback, improvement suggestions, incident reports, or repair requests directly from their phone.
• Document Access — mobile access to critical resources such as audit checklists ensured staff had what they needed in the field.
• Mobile Audits — workflows like a doctor’s bag check could be completed directly within the app, making compliance tasks easier and more efficient.
  

This mobile-first approach ensured that staff weren’t tied to a desk, giving them a simple, reliable way to manage compliance and reporting in real time.

Designing for a mobile-first compliance app required balancing simplicity, speed, and clarity in high-pressure environments like hospitals and clinics. My key considerations included:

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Mobile-Friendly Navigation

I introduced a bottom navigation bar with clear, consistent icons for Home, Tasks, Documents, and Menu. At the centre, a large “+” action button opened options for lodging data (feedback, incidents, improvements, repair requests). This made the most common actions instantly accessible with a single tap.

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Audit Forms Optimised for Mobile

Audit workflows, such as doctor’s bag checks, were redesigned with clear fields and touch-friendly inputs so staff could complete them quickly on a phone without frustration.

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Document Access

The document view was structured for quick search and navigation, allowing users to easily find and open critical resources like checklists while in the field.

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Task Management

The task view initially focused on audits, showing staff which audits were overdue or pending. This section was designed to scale, with flexibility to accommodate future task types as the platform grows.

These design choices created an experience that felt intuitive and efficient for busy frontline workers, while also ensuring the app could evolve with future needs.