Overview
Logiqc is a leading Australian SaaS provider specialising in risk management software for healthcare, governance, and compliance sectors. I was brought in to lead a full-scale UX and UI transformation, modernising the design system, user workflows, accessibility, and mobile experience.This project required deep collaboration with developers and stakeholders, with hands-on implementation of design details, ensuring seamless execution from concept to code.
Year
2016 & 2024- 2025
A redesign of Logiqc’s audit workflow to streamline how healthcare teams plan, conduct, and review audits — improving usability, accessibility, and scalability for compliance-heavy environments.
How can healthcare professionals plan, conduct, and review audits while working on the ground in hospitals and medical facilities — all within a single, easy-to-use platform?
The goal was to simplify how users create recurring audits, capture data, and review outcomes through Logiqc — a compliance and quality management platform used across medical and corporate health organisations.
Audits already existed in Logiqc, but the inspection results were still captured in spreadsheets or Word documents. Field workers found it difficult to record data efficiently, and managers lacked visibility into real-time audit progress and outcomes across multiple inspections within an audit.
To understand the problem, I mapped out the complete user flow and identified who performs each part of the process:
The existing system only offered a single view for creating, editing, actioning, and viewing audits. Not only just for audits but it was the same single view for every item in the system, incidents, contracts, documents, all had the same form view to communicate, edit and manage everything on an item. This made the experience cluttered, confusing, and difficult to scale as new features were introduced. It was unclear to users what actions they could take, as there was no clear information hierarchy or distinction between viewing and editing states. All information was displayed in form fields — aside from the audit ID and creation date — which made the interface hard to read and visually overwhelming.
Overall, the layout lacked structure and direction, resulting in poor usability and a steep learning curve for staff within organisations using the platform. With such an unstructured foundation, it became impossible to add new information or functionality in a scalable way.
Unfortunately, I don’t have a full screenshot of the original interface — only this snippet from the top of the view:
My redesign focused on separating these functions into clear, purpose-built interfaces:
This structure aimed to bring clarity to users, reduced cognitive load, and make the system scalable for future enhancements.
However, implementing this approach required significant infrastructure changes. I presented the design strategy to the CEO, demonstrating how the proposed structure would improve usability, reduce support overhead, and align with future product goals. The plan was approved, with development estimates scheduled for scoping.
I delivered designs for each part of the auditing process, including:
Audit form creation view
located in Admin Settings, accessible only to users with the right permissions.
Audit list view
Showing a list of audits “Create Audit” entry point.
Create new Audit
A foused veiw to create a new audit and schedule a series of inspections
Audit infromation and action view
A view showing key audit details, schedule information, and related items, with tabs for easy navigation between sections. The tabbed layout within the audit view was designed for scalability, allowing new information and features to be added over time without cluttering the interface. The Inspections tab displays all inspections conducted within a specific audit, while the top of the page features a clear call-to-action to “Action Audit” or “Add Related Item”, helping users quickly understand their next step.
Conducting the inspection
Native mobile app views to conduct an inspection
Inspection Results
Presenting results of multiple inspections clearly for review and decision-making.
Audit action view
The view when clicking the action button
To show how the improved UX model could scale, I rolled out the same view/edit pattern across other key areas of the platform.
This established consistent interaction models across items, reduced training overhead, and made Logiqc’s UI more predictable and maintainable.
Logiqc lacked a consistent design system, and accessibility testing revealed major issues — including low contrast elements such as yellow buttons with white text. Users had been mentioning issues with not being able to read the text on buttons. The first step was to establish a new UI system that improved accessibility, consistency, and scalability.
Designed & Implemented a Brand-New Design System
Ensured Full Accessibility Compliance
Developer Collaboration & Hands-on Code Implementation
Field workers such as nurses and staff members needed a way to log information and incidents quickly while on the go. To support this, I designed the first version of a native mobile app, focused on enabling essential tasks outside the desktop environment.
Key features included:
This mobile-first approach ensured that staff weren’t tied to a desk, giving them a simple, reliable way to manage compliance and reporting in real time.
Designing for a mobile-first compliance app required balancing simplicity, speed, and clarity in high-pressure environments like hospitals and clinics. My key considerations included:
Mobile-Friendly Navigation
I introduced a bottom navigation bar with clear, consistent icons for Home, Tasks, Documents, and Menu. At the centre, a large “+” action button opened options for lodging data (feedback, incidents, improvements, repair requests). This made the most common actions instantly accessible with a single tap.
Audit Forms Optimised for Mobile
Audit workflows, such as doctor’s bag checks, were redesigned with clear fields and touch-friendly inputs so staff could complete them quickly on a phone without frustration.
Document Access
The document view was structured for quick search and navigation, allowing users to easily find and open critical resources like checklists while in the field.
Task Management
The task view initially focused on audits, showing staff which audits were overdue or pending. This section was designed to scale, with flexibility to accommodate future task types as the platform grows.
These design choices created an experience that felt intuitive and efficient for busy frontline workers, while also ensuring the app could evolve with future needs.